MEET OUR TEAM

We’re an eclectic group of Salesforce architects, consultants, developers, designers, and strategists. We are coffee drinkers, anglers, artists, hikers, pop culture enthusiasts, and animal lovers. And we are committed to doing and delivering our best work.

Sean Arnold headshot

SR. CONSULTING MANAGER

Sean Arnold

Amber Centeno headshot

SR. SALESFORCE CONSULTANT

Amber Centeno

Kyle Hagan headshot

SR. SALESFORCE CONSULTANT

Kyle Hagan

Erin Moore heashot

SR. SALESFORCE CONSULTANT

Erin Moore

Joie Pereira headshot

SALESFORCE CONSULTANT

Joie Pereira

Vanessa Munzert headshot

SALESFORCE CONSULTANT

Vanessa Munzert

Justin Jackson headshot

SALESFORCE CONSULTANT

Justin Jackson

Melanie Greene headshot

SALESFORCE CONSULTANT ASSOCIATE

Melanie Greene

Derek Schoonmaker headshot

SALESFORCE CONSULTANT ASSOCIATE

Derek Schoonmaker

Nelly Wu headshot

ON DEMAND SALESFORCE ADMINISTRATOR

Nelly Wu

Marisa Blanco headshot

ON DEMAND SALESFORCE TECHNICIAN

Marisa Blanco

Mina Tsankova headshot

ON DEMAND SALESFORCE TECHNICIAN

Mina Tsankova

JUSTIN JACKSON

A Boilermaker living in the "Red Stick" city and exceptional tech fanatic, Justin has a predilection for deciphering business processes, product development, and cultivating strategic partnerships. His polite, professional, and conscientious approach paired with his expertise and responsiveness makes Justin an invaluable member of any team.

SKILLS & NOTABLES
• Salesforce Certified Administrator and Project Management
• Formstack, Jira, Sales Cloud
• Knows the inner workings of the Coroner's office

MINA TSANKOVA

Mindful, methodical, and meticulous, Mina has a passion for deciphering complex business problems and creating analytical efficiencies. A consummate professional with an affinity for juggling multiple priorities, meeting tight deadlines, and maintaining the highest level of customer service makes Mina an incredible team member.

SKILLS & NOTABLES
• Salesforce Certified Administrator, Platform App Builder, Experience Cloud Consultant, and Associate
• DevOps, SQL, Jira, Lightning
• Was a member of the Bulgarian Special Forces

VANESSA MUNZERT

Born and raised at 9,000 feet, Vanessa has an aptitude at altitude translating clients' business needs into clear, actionable IT and database solutions. She excels at creating an open, client-centric, collaborative environment where her communication skills and product knowledge stimulate the development of succinct and effective flows.

SKILLS & NOTABLES
• Certified Salesforce Administrator
• Skuid & Marketing Cloud Account Engagement (Pardot)
• Can tell you exactly how much wood a woodchuck would chuck if it could chuck wood

DEREK SCHOONMAKER

Derek joined the CRM Firm as an on-demand admin and problem-solver for a variety of clients, but has progressed to consulting on both small and large team projects. He first ventured into the world of Salesforce when his real estate business required CRM, web, automation, and integration solutions beyond what ten smaller CRMs could provide. Earning the Salesforce Administrator, Advanced Administrator, Platform App Builder, and Sales Cloud Consultant certifications, as well as a Trailhead Ranger, Derek is fluent in the Salesforce ecosystem with a particular affinity for flow development and implementation.

SKILLS & NOTABLES
• Advanced Flow Automations
• Consulting & Implementation
• Data Cleaning & Integrity
• Previously was a flight attendant and is plant-daddy to more than 50 plants

ERIN MOORE

A creative, diligent, and pliant digital professional with more than a decade's worth of experience, Erin has the savvy and experience to handle any implementation and provide high-level support and training for web and SaaS applications. Erin provides an open, communicative, and collaborative environment, from initial business and process analysis through solution design and implementation, which culminates in the best possible solution to meet your particular project's needs.

SKILLS & NOTABLES
• Business Process Modeling
• Salesforce Certified: Administrator, Platform App Builder, Service Cloud Consultant, Platform Developer I
• HTML, CSS, JavaScript, Apex
• Can knit, listen to an audiobook, and do sudoku all at once

JOIE PEREIRA

If you were to ask Joie, she'd tell you she is an "average suburban mom" and a "good" Salesforce consultant, when, in point of fact, she excels at both positions. Joie is highly organized, detail oriented, a keen observer, and possesses outstanding interpersonal skills, all of which are indicative of exemplary parent and consultant. In addition to the Salesforce Administrator, Advanced Administrator, and Platform App Builder certifications, Joie is an automation and flow guru who quickly identifies problem areas, develops streamlined processes, and helps put them into practice to improve efficiency and data quality.

SKILLS & NOTABLES
• 13 Years in the Non-Profit Sector
• TaskRay, Formstack, and Mogli
• Lives for Thanksgiving. Loathes Halloween.

AMBER CENTENO

Building upon a background in Social Work, Amber has established herself as stalwart in the non-profit organization management industry. In addition to the Nonprofit Cloud Consultant, Platform App Builder, and Administrator certifications, Amber has nearly a decade's worth of Nonprofit Salesforce consulting experience where she is lauded for her proactivity, high level of organization, rationality, and excellent communication skills.

SKILLS & NOTABLES
• Nonprofit Leadership
• High-Level Program Evaluation
• Data Analytics
• Brazilian Jiu-Jitsu

NELLY WU

In addition to globetrotter and gourmand, Nelly's carte du jour includes Salesforce Administrator, Advanced Administrator, Platform App Builder, and Account Engagement Specialist certifications. Using technology as an instrument for optimizing business processes, Nelly approaches each project with focused precision providing clients with necessary ingredients for success.

SKILLS & NOTABLES
• Project Management
• Exemplary Communication, Organization, and Collaborative Skills
• Trilingual

MELANIE GREENE

While she may not be a fan of Queens of the Stone Age, Melanie does a lot more than simply "Go with the Flow." With over 20 years in the tech industry, she has evolved into maven at converting workflow rules and process builders to flow. Melanie also holds Salesforce certifications as a Nonprofit Cloud Consultant, Administrator, and Platform App Builder with an affinity for Formstack.

SKILLS & NOTABLES
• Project Management
• Salesforce Configuration
• Strong Communication, Organization, and Collaborative Skills
• Not only a traditional cosplay enthusiast, but formerly a door-to-door US Census taker

MARISA BLANCO

After a decade in the sports and entertainment industry and acquiring the Salesforce Admin, Business Analyst, and Platform App Builder certifications, Marisa excels in the fast-pace and ever-changing landscape of the ecosystem. Her ability to assess, problem-solve, inform, and execute efficiently and effectively makes Marisa in an incredible asset for any project.

SKILLS & NOTABLES
• Project Management
• Salesforce Configuration
• Strong Communication, Organization, and Collaborative Skills
• Acting hockey double for the Disney+ show "The Mighty Ducks: Game Changers"

SEAN ARNOLD

Very briefly touted as an opera singer, Sean found his true calling utilizing his extensive sales background to collaborate with clients and promote user behavior that correlates with their sales process. Sean is passionate about augmenting technical processes and user adoption to help businesses to pivot and evolve. Equipped with all the right questions he will guide you to your desired result.

SKILLS & NOTABLES
• Sales Management & Analysis
• Business Process Analysis
• Corporate Management & Strategic Alignment
• Immortalized on a toy box in the National Farm Toy Museum

KYLE HAGAN

The self-proclaimed "Lord of the Nerd Herd", Kyle is a Salesforce developer and admin with experience in javascript, HTML Apex, and various other Salesforce elements. He is Conga product certified, which means he know lots of sales based processes. While at The CRM Firm, Kyle helped pilot the design and development of FirmWorks Notes.

SKILLS & NOTABLES
• Salesforce Certified Nonprofit Cloud Consultant
• Salesforce Certified Platform Developer I
• Salesforce Certified Administrator
• Former Denver Comicon Crew Member