SMS Policy

Effecive Date: 05.31.2025

The CRM Firm (“we,” “us,” “our”) is committed to protecting your privacy. This SMS Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, [www.thecrmfirm.com] (the “Site”).

TERMS & CONDITIONS

1. Program Description

By opting into our SMS program, you agree to receive text messages from The CRM Firm related to your account, transactions, or other relevant updates, including but not limited to service notifications, support messages, and promotional content (if applicable).

2. Message Frequency

Message frequency will vary depending on your interactions with us. You may receive messages periodically or in response to specific actions or inquiries.

3. Opt-In

By providing your mobile number and opting into the SMS program (e.g., by checking a box, sending a keyword, or signing up online), you consent to receive text messages from The CRM Firm at the number provided.

4. Opt-Out

You can opt out of receiving SMS messages at any time by replying “STOP” to any message. After opting out, you will receive a confirmation message and no further messages will be sent to your number unless you re-subscribe.

5. Help

For assistance, reply “HELP” or contact our support team at smssupport@thecrmfirm.com.

6. Message & Data Rates

Message and data rates may apply. Check with your mobile carrier for details about your plan.

7. Carriers

Carriers are not liable for delayed or undelivered messages.

8. Privacy

Your privacy is important to us. Please read on to review our Privacy Policy and understand how we collect, use, and safeguard your information.

9. Eligibility

You must be at least 18 years old or have parental/guardian permission to participate in our SMS program.

10. Changes to Terms

The CRM Firm reserves the right to change these Terms & Conditions at any time. Updates will be posted on our website, and continued use of the SMS program constitutes acceptance of those changes.

SMS Privacy Policy

1. Information We Collect

When you opt into our SMS program, we collect the following information:

  • Your mobile phone number
  • The date, time, and content of your SMS opt-in (including keywords or web form submissions)
  • Delivery and interaction data (e.g., when messages are delivered or if you click a link)

This data is collected solely for the purpose of delivering SMS messages and managing your participation in the program.

2. How We Use Your Information

We use your mobile number and SMS-related data to:

  • Send transactional, service-related, and/or marketing messages as described in our SMS Terms & Conditions
  • Respond to your inquiries or requests sent via SMS
  • Manage opt-in and opt-out preferences
  • Monitor program performance and compliance

We do not sell or rent your mobile number or SMS data to third parties.

3. Data Sharing

We may share your SMS-related data with:

  • Service providers that support our messaging program (e.g., SMS gateway providers)
  • Legal or regulatory authorities if required by law or subpoena

All service providers are contractually obligated to safeguard your information and use it only for the purposes we specify.

4. Your Choices

You can opt out of receiving SMS messages at any time by replying “STOP” to any message. For help, reply “HELP” or contact us at smssupport@thecrmfirm.com.

If you believe your mobile number was used without your consent, please contact us immediately.

5. Data Retention

We retain SMS-related data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements.

6. Security

We implement reasonable technical and organizational safeguards to protect your SMS data from unauthorized access, use, or disclosure.

7. Changes to this Policy

We may update this SMS Privacy Policy from time to time. The date of the latest revision will be indicated at the top of the page. Continued participation in our SMS program after changes are made constitutes your acceptance of the updated policy.

Contact Us

If you have any questions or concerns about the SMS Terms & Conditions or SMS Privacy Policy, please contact us at:

Email: smssupport@thecrmfirm.com
Phone: 720.900.1CRM (1276)