The CRM Firm worked with us to define workflow processes, an implementation project scope of work and related budget. I am thrilled that I chose them as our consultant to implement Salesforce into our organization. It would have been nearly impossible to implement in a timely manner without their assistance. They were professional, competent and flexible. Thanks again The CRM Firm, you did a great job and adhered to our budget. I would highly recommend this company to other customers implementing Salesforce as well.